About: Sodexo Health Care worked closely with five-hospital Cone Health in North Carolina to markedly lower hospital-acquired infections and raise patient satisfaction scores. Through its management of environmental services, Sodexo collaborated on a Cone initiative that saved an estimated $2.3 million in infection-associated hospital costs. The final tally showed a 71% decrease in MRSA infections and no MRSA cases in ICUs. Sodexo's infection prevention service model uses behavioral-based training to foster employee engagement and improve outcomes. With disengagement of healthcare workers at epidemic levels in U.S. hospitals, the labor-intensive environmental services area is a key target for improvements.
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